RELO Direct® Privacy Policy

Updated 2019-01-04

ReloDirect.com (referred to herein as "the Partnership," "we" or "us' or "our") is committed to protecting the privacy of the users of this Web site. This statement discloses our privacy practices. The purpose of this statement is to inform you about:

  • What kinds of information we collect from users of the ReloDirect.com web site at (the 'Web site') and how such information is collected
  • How the information is used by us
  • Whether we disclose any user information to third parties
  • How you can access, update or delete any information that we collect about you and
  • The security procedures which we use to protect your personal information

By using the Web site, you signify your assent to this Privacy Policy. We reserve the right to change, modify, add, or remove portions of our Privacy Policy at any time. If so, any such changes will be posted on this page. Please check this page periodically for changes. Your continued use of this Web site following the posting of changes to this Privacy Policy will mean you accept those changes.

People resident in the EU and Switzerland should refer to our EU-U.S. and Swiss-U.S. Privacy Shield Policy for information about how to access personal data covered by Privacy Shield that is held by Leading Real Estate Companies of the World.

How We Collect Information
Generally, you can visit the Web site without revealing any personal information. Like many Web sites, our Web servers collect the Internet Protocol addresses, but not the e-mail addresses, of visitors. This information can measure the number of visits, average time spent on the site, pages viewed, and other such statistics.

In addition, in order for us, our third-party content suppliers, or licensees to provide certain services to you, you may be asked for information that identifies you, including your name, e-mail address, mailing address, zip code, telephone number, fax (collectively, 'Personal Information'). You may also elect to provide such information to us by sending or responding to e-mails regarding certain listings or services offered on our Web Site, our third-party content suppliers, or licensees. The Partnership, as a customer service, offers links to other sites, and does not assume any responsibility for those sites or their privacy policies and provides those links solely for convenience of the Partnership's visitors. If you access any of these other sites, you must do so at your own risk and may rely only on their terms and conditions and privacy policies.

How we Use and Disclose Your Information
We collect, generate, retain and use your Personal Information for our own internal purposes in connection with the facilitation, recording and processing of any requests, communications, or interactions you may have with our Web site. We also collect and store statistics and other information about you and your online activities on an aggregated, non-personally identifiable basis and in a manner that may allow us or our affiliated or related entities, third-party content suppliers, or licensees to improve services to you.

ReloDirect.com also reserves the right to share your Personal Information in the event of a legal obligation to do so for protection from harm. We may release your Personal Information when ReloDirect.com has a good faith belief that access, use, preservation or disclosure of the personal information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, or (d) protect the rights, property, or safety of ReloDirect.com, its users, or the public against harm.

If ReloDirect is involved in a merger, acquisition, or any form of sale of some or all of its business, personal information may be transferred along with the business.

We may share with third parties’ aggregate information or information that does not personally identify individuals.

Cookies
Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Cookies allow Web sites to recognize you when you return and can keep track of information specific to you.

We use a programming tool that uses a temporary cookie to save persistent information on a per session basis. These temporary cookies are discarded as soon as you close your browser. This is a common way of saving persistent data in a Web application. We do not presently use cookies, temporary or permanent, to track users across multiple visits.

In addition, consistent with standard practices in the Internet industry, you may occasionally receive cookies from third parties to which you link from our Web Site. We do not control these third-party cookies, and they are not subject to this Privacy Policy. If you prefer, you may set your browser to ask for your permission before you receive a cookie.

Do Not Track Disclosure for California Residents
You may set “Do Not Track” signal preferences in your web browser(s). This is a way for you to communicate to websites that you do not want certain information collected about your web visits collected over time and across websites or via online services. California law requires that websites disclose their practices regarding their response to “Do Not Track” signals. We currently do not track our customers over time and across third party websites. Therefore, at this time we do not respond to “Do Not Track” signals. For more information about “Do Not Track” please visit https://oag.ca.gov/sites/all/files/agweb/pdfs/cybersecurity/making_your_privacy_practices_public.pdf

Information Sharing and Disclosure
Information about our customers is important to our business, and we are not in the business of selling it to others. We share customer information only with our related or affiliated entities.

Data Security
Data security is critical to us and thus all Personal Information is held in a secured database. While it is impossible to guarantee the complete security of any computer system and the data contained therein, we maintain and implement robust security policies and procedures that combine with available technologies in accordance with prevailing industry standards, all of which are designed to protect the confidentiality, integrity, and availability of your Personal Information.

RDI EU-U.S. and Swiss-U.S. Privacy Shield Policy (“Privacy Shield Policy”)
As the world continues to increase its use of digital technologies to drive information and the delivery of goods and services, RDI adheres to the Principles of the Privacy Shield Policy.

RDI complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively. RDI has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

The Privacy Shield Policy applies to personal data of the residents of European Union member countries (including Iceland, Liechtenstein and Norway) (collectively, the “EU”) and Switzerland, received by RDI in the United States from the Union EU and Switzerland, which is stored in any form, and that is subject to the EU-U.S. Privacy Shield Principles and the Swiss-U.S. Privacy Shield Principles (collectively, the “personal data”).

You may have the option to select binding arbitration under the Privacy Shield Framework for the resolution of a complaint under certain circumstances. To learn about Privacy Shield Principles and to view our Privacy Shield self-certification, please visit: https://www.privacyshield.gov/list. Please review this Privacy Shield Policy and the Privacy Policy, including the Sections below, to better understand how RDI complies with the Principles.

RDI complies with the EU-U.S. Privacy Shield Framework Principles, the Swiss-U.S. Privacy Shield Framework Principles, and the Supplemental Principles (collectively, the “Principles”), which includes compliance with the specific procedures, obligations, and provisions detailed below. We have outlined our compliance with the relevant Principles below.

Purpose for Data Collection
RDI solely collects, uses, transfers or shares personal data on behalf of its Client. RDI will take on the role of Controller or Processor on the direction of the Client. Data will be relayed to third parties who are contracted with RDI to deliver specific services to the individual and/or their families in order to facilitate their relocation services. Based on the Client policy, these services can include: immigration, household goods, housing leases, language tutoring, personal reimbursements for move expenses, and other services as initiated by the Client.

Choice, Consent and Options for Data Processing
Adhering to the Principle of Choice, RDI has privacy built into existing processes to support the individual’s ability to limit or choose which personal data is used. RDI will follow the direction of its Client for consent and choice, however, each individual will have a verbal and written understanding of their choices regarding how and what data is shared as they review services and delivery with their dedicated consultant.

Escalations & Right to Access
You may have the option to select binding arbitration under the Privacy Shield Framework for the resolution of a complaint under certain circumstances. RDI uses an independent dispute resource, JAMS, to provide appropriate recourse at no cost to individuals covered by this Privacy Shield Policy. Individuals can use this resource to arbitrate on any claims or violations of the Principles and the status of remediation or the raised issue. The use of this service is reserved for these purposes only.

Inquiries & Who to Contact
For any inquiries, concerns or requests, please contact us at:
Email: privacy@relodirect.com
Call us at: +01 31 238 45 900 and ask for Oliver Dubester, Director Privacy Office.

You can also write to us at:

161 N. Clark Street, Suite 1200
Chicago, IL, 60601
Attention: Privacy Office
C/o: Oliver Dubester

RDI Is Subject to the Investigatory and Enforcement Powers of the Federal Trade Commission and Complies With Lawful Data Requests
Like most businesses, RDI is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Similar to any legal requirement to provide data, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

RDI’s Liability In Cases of Onward Transfers
In the context of an onward transfer, RDI is responsible for the processing of personal data that it receives and subsequently transfers to a third party. Our third-party providers have committed to the roles and responsibilities of a processor and RDI has and will continue to require provider proof sources that they are managing the data according to the Principals and expectations set forth in their contract addendums.

Choice
RDI, based on contractual agreements with its Client, acts as a controller or joint-controller of data in order to deliver the agreed upon services. RDI gains consent directly from the individuals receiving services and outlines the purpose and choice options of each service that requires personally identifiable information (PII) or sensitive PII. It is also possible that our Client will act as the controller of data consent and obtain consent for the services directly from the individual and send to RDI to process the services on their behalf, including where relevant sensitive data from the EU and Switzerland, when required. Privacy Shield Policy for more information regarding the Choice Principle and the Sensitive Data and Choice – “Timing of Opt Out Supplemental Principles.” RDI offers individuals who are covered by the Privacy Shield Policy the opportunity to choose (“opt out”) whether his or her personal data is to be disclosed to a third party. Individuals may opt out by sending an email to: privacy@Relodirect.com. If opting out, we ask that you please provide, at a minimum, your name and identify your employer so we can locate your data. We will respond within 45 days of the request. The request will be shared with the Client and can impact the services provided to the individual. For sensitive data from the EU and Switzerland, RDI will obtain express consent (opt in) if sensitive data from the EU and Switzerland is to be shared with a third-party to execute the delivery of services. This will be identified in the policy review with the individual and written consent will be gained at this time. If at any time the purpose of the data collected changes, RDI will inform the individual and enable consent principals to opt-in to this new purpose.

Accountability for Onward Transfer
RDI adheres to the Accountability for Onward Transfer Principle and the Obligatory Contracts for Onward Transfer Supplemental Principle.

Security
RDI has strict protocols in place to secure, hold, protect, encrypt and store data. In addition, physical site security includes guards and swipe badges, among other systemic tools deployed to secure the data on our servers and in our offices. Our system is tested every month for vulnerabilities and role-based access governs the systems containing individual PII or special PII. As a processor, we follow the requirements of our contractual obligations to its Clients.

Data Integrity and Purpose Limitation
Following the Data Integrity and Purpose Limitation Principle, RDI personal data collection practices are directly tied to the information required to effectively administer the service or provide a third party with the relevant information they need to support the delivery of services on our behalf. Each service supported by or through RDI as a controller or processor has its own purpose limitation and explanation of why the data set is needed. In some instances, there can be multiple requirements for the use and retention of data, which could include the ability reasonably serve customer relations, compliance and legal considerations, auditing and due diligence, security and fraud prevention, preserving or defending RDI’s legal rights, or other purposes consistent with the expectations of a reasonable person given the context of the collection.
RDI may retain relevant personal data based on its Client engagement requirements. Other considerations of data retention can include: 1) the duration of the individuals assignment whereby RDI requires the personal data to continue services to the assignee, and 2) to support any legal requirements RDI is subject to for its business interests or legal requirements

Access
Individuals from EU and Switzerland can access personal data about them that RDI holds. “Access” conveys the right to: (i) obtain from RDI confirmation of whether or not we are processing personal data relating to them; (ii) have outlined the personal data relating to them enabling them to verify its accuracy and the lawfulness of the processing; and (iii) have their personal data corrected, amended, or deleted where it is inaccurate or processed in violation of the Principles. Individuals from EU and Switzerland may request to access their personal data using the contact information listed in Who to Contact section above. RDI may limit or deny access as provided in the Principles, including where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where the rights of persons other than the individual would be violated. In the scenario where RDI may deny access, it will follow the Principles of informing the data subject in a timely manner (45 days) with a clear, concise explanation on the declined request and provision who to contact for further information. Depending on the Client contract, if RDI is a processor, we will defer the request to the Client to manage. The request may result in a fee for providing access where necessary or appropriate.

Recourse for the Data Subject
As noted above, individuals have a variety of options to submit inquiries or complaints. We will receive the complaint or inquiry and action it within RDI for review and resolution with 45 days.

RDI uses JAMS, an alternative dispute resolution provider based in the United States, to investigate and resolve complaints and disputes that cannot be resolved internally, at no cost to the individual, by reference to the Principles. Unresolved complaints may be directed to JAMS using the complaint submission form found here (The use of JAMS should be employed only after the individual has petitioned RDI with a request or explanation of their issue. If, after 45 days, and/or contact with the Privacy Office, the individual may use the JAMS complaint and recourse mechanism described here is available to individuals from EU and Switzerland whose personal data has been collected or processed by RDI under these Principles. This option is not available to individuals from EU whose personal data has been collected or processed by RDI under any other EU data transfer adequacy mechanism.

Adherence to the Principles
RDI’s agreements with its corporate clients determine whether personal data that is transferred to points outside the European Union are to be covered by the EU-U.S. Privacy Shield Principles or another EU-approved adequacy mechanism, including the EU Standard Contractual Clauses. In the event that the relevant agreement is silent on this point, this Privacy Shield Policy shall apply to the personal data covered by the agreement.