Chicago-based RELO Direct®, Inc. recently was named #1 in overall satisfaction and #1 in overall performance in the 22nd Annual Relocation Managers’ Survey – Relocation Management Companies© conducted by Trippel Survey & Research, LLC©.
In addition to achieving top honors in overall performance, the company also received #1 rankings in nine key attributes including: Culture, Quality and Partnership, Account Manager, Team Personnel, Responsiveness, Service Recovery, Billing, Reporting, and Mobile Technology. Further, RELO Direct® had the highest percentage of clients categorizing its performance as “Best in Class”.
“RELO Direct’s performance in the Trippel survey, the premier independent measure in the mobility and talent sphere, validates our You First approach and how it benefits our clients, transferees and consumers,” said RELO Direct® President and CEO Bob Portale. “I am incredibly proud of the entire RELO Direct team, who work tirelessly in their individual roles to deliver a best-in-class service experience and create enduring relationships with our clients and partners. We look forward to expanding the reach of that experience to a wider range of consumers through next-generation solutions, such as our direct-to-employee (D2E) service model, which directly connects consumers with resources within our vetted supply chain network and offering the counseling and guidance of more traditional relocation programs. D2E is the next step in our evolution as a leader in the talent and mobility space.”