For the second time in three years, RELO Direct® has been named #1 in Overall Satisfaction based on the highest average score among all participating relocation management companies in the 24th Annual Relocation Managers’ Survey – Relocation Management Companies©, conducted by Trippel Survey & Research, LLC©, widely regarded as the premier independent evaluator of relocation management company performance.
In a year marked by industry-wide declines in performance and increased supplier turnover, RELO Direct® outperformed the competition across every key category measured. These included the key performance attributes of Quality, Integrity, Service Recovery, Responsiveness, Transparency, and Culture & Partnership, areas that corporate relocation managers identified as most critical to program success.
The survey also highlighted a growing trend of corporations reevaluating their relocation providers, with a notable increase in supplier changes. Amid this shifting landscape, RELO Direct’s consistent performance and client-centric approach have reinforced its reputation as a trusted leader in the relocation industry.
RELO Direct’s “You First” philosophy isn’t just a tagline, it’s the foundation of our organization’s culture,” said Bob Portale, President and CEO of RELO Direct®. “Our Trippel survey results illustrate how that culture drives our team to consistently deliver exceptional service, build trusted partnerships, and create meaningful value for our clients in a rapidly evolving industry.”
RELO Direct® provides a comprehensive portfolio of program management, departure, destination, and global relocation services to a diverse roster of corporate clients and agencies of the United States federal government.