CHICAGO – (12/08/15) – Trippel Survey & Research, LLC, recently released the results of its 14th Annual Relocation Managers’ Survey©, completed in October, 2015. Trippel Survey & Research, LLC conducts customer satisfaction surveys for relocation professionals and has led the industry in this endeavor since 1994 with its Nationwide Relocating Employee Survey© and later the Relocation Managers’ Survey©. A total of 37 companies were evaluated in the 2015 survey.
This was the first year RELO Direct® was included in the survey, and the relocation management company achieved excellence in 12 categories, including all five attributes that relocation managers believe are the most important to evaluate relocation management company performance (Integrity; Quality; Data Security; Trust; and Service Recovery). In addition, RELO Direct® ranked first in the Trust, Value, and Overall (small sample) categories.
“The results of the survey provide external validation of our own internal quality measurements that are so critical to us meeting and exceeding our customers’ expectations,” said Bob Portale, SCRP, SGMS-T, president & CEO for RELO Direct®. “I’m extremely proud of my team. I’m confident we have established the methodologies that will continue to support RELO Direct’s ability to deliver excellence in the most critical facets of the relocation process during our growth and expansion.”
Chicago-based RELO Direct® (www.relodirect.com) is a full-service global mobility management company with a consultative approach to client relationships. The company offers a comprehensive portfolio of program management, departure, destination and global relocation services to support clients with employees on the move. With industry experience dating back to 1992, RELO Direct® has the systems, processes, and procedures in place not only to meet and exceed customer expectations, but also to effectively contain costs. RELO Direct® is a sister company of Leading Real Estate Companies of the World®, an international real estate network of more than 500 premier real estate firms with 3,500 offices and 120,000 sales associates in over 50 countries around the world.